Terms of Service

Article 2. Applicability

2.1 On all offers, orders and distance agreements between the consumer (hereinafter “you” or “the consumer”) and Music On Vinyl B.V. (hereinafter “MOV”, “we” or “us”), these General Terms and Conditions apply. These General Terms and Conditions also apply if MOV engages group companies or other third parties for the performance of agreements with you.

2.2 The conditions are accessible to anyone and are included on the MOV website. We will send you a written copy free of charge on request.

2.3 Before the distance contract is concluded, the General Terms and Conditions of MOV are made available to the consumer. If this is not reasonably possible, MOV will indicate before the agreement is concluded how the General Terms and Conditions can be inspected free of charge.

2.4 It is only possible to deviate from these General Terms and Conditions in writing. In that case, the other provisions of these General Terms and Conditions will remain in force.


Article 3. Offer

3.1 MOV's offer contains a complete and accurate description of the product offered. The description is sufficiently detailed to allow a proper assessment by the consumer. Any images added are a true representation of the product offered. MOV is not bound by apparent mistakes or errors in the offer.


Article 4. Agreement

4.1 An agreement between MOV and a consumer is concluded after an order has been assessed and accepted by MOV. MOV will electronically confirm acceptance of the distance contract as soon as possible.

4.2 MOV reserves the right not to accept orders or assignments without giving reasons. If your order is not accepted, you will be notified within ten (10) working days.


Article 5. Prices and payment

5.1 The prices of the products and services offered by MOV are stated in euros, including VAT and excluding shipping costs, any taxes or other charges, unless explicitly stated otherwise or agreed in writing.

5.2 All prices on the MOV website are without prejudice to possible printing and typing errors.

5.3 If the prices of the offered products increase in the period between the time of your order and the execution of the order by MOV, you have the right to cancel the order within ten (10) working days after notification of the price increase by MOV.

5.4 Unless otherwise stipulated in the agreement or additional conditions, and insofar as not already paid when placing the order, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or, in the absence of a reflection period, within 14 days after the conclusion of the agreement.

5.5 If the consumer does not fulfill his payment obligation on time and, after MOV has informed him/her of the late payment and has granted a grace period of 14 days to fulfill his/her payment obligations, he/she still fails to fulfil his/her payment obligations within this 14-day period, statutory interest is due on the amount owed and MOV is entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of 15% of the outstanding amount.

Article 8. Guarantee

8.1 MOV guarantees that the products it supplies meet the requirements of usability, reliability and lifespan as reasonably intended by the parties to the purchase agreement, and thus guarantees the manufacturer's warranty of the product delivered to you.


Article 9. Force majeure

9.1 MOV is not liable if the concluded agreement cannot be fulfilled in whole or in part, temporarily or otherwise, as a result of force majeure. In a case of force majeure, MOV has the right to suspend the execution of your order, or to dissolve the agreement, without legal intervention, by notifying you in writing, or to demand that the content of the corresponding is changed to allow execution. Under no circumstances is MOV obliged to pay any fine or compensation.

9.2 Force majeure on the part of MOV is understood to mean any circumstance that should not reasonably be at the risk of MOV.


Article 10. Images and Specifications

10.1 All images and information regarding weights, dimensions, colors, labels and other specifications on the MOV website are only approximate, are indicative and cannot give rise to compensation or termination of the agreement.


Article 11. Data protection

11.1 If you place an order with MOV, your data will be included in MOV's customer database. MOV adheres to the General Data Protection Regulation and will not provide your information to third parties. For more information, please refer to the Privacy Terms on our website.

11.2 MOV respects the privacy of the users of the webshop and ensures confidentiality of their personal data.


Article 12. Complaints

12.1 Complaints about the performance of the agreement must be submitted to MOV, fully and clearly described, within 14 days after the consumer has discovered the defects.

12.2 Complaints submitted to MOV will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, MOV will reply within 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.

12.3 The consumer must in any case grant MOV 4 weeks’ time to resolve the complaint in mutual consultation. After this period, the dispute is open to resolution in accordance with Article 13.